Shipping Information
At Elegance in Lace, we understand that timely delivery is essential for your special occasions. Our shipping process is designed to ensure your beautiful lace dresses arrive safely and promptly.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Includes basic tracking
International Shipping
We proudly serve customers worldwide, excluding some Asian countries and remote areas. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Returns & Exchanges Policy
Your satisfaction is our priority at Elegance in Lace. We’ve created a seamless returns process that maintains the elegance of your shopping experience while ensuring the quality of our delicate lace garments.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of the delivery date. All returned items must be in pristine, original condition:
- Unworn and unwashed
- All original tags attached
- Original packaging included
- No signs of wear, damage, or alteration
Non-Returnable Items
To preserve the quality and integrity of our delicate products, the following items cannot be returned or exchanged:
- Lace dresses with custom alterations
- Items marked “Final Sale” or “Clearance”
- Intimate apparel (for hygiene reasons)
- Items showing signs of wear, damage, or washing
How to Initiate a Return or Exchange
Follow these elegant steps to request a return or exchange:
- Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange. - Complete the Return Form
Use the template below to provide all necessary information. - Wait for Approval
Our team will review your request and send a return authorization email within 2 business days. - Package Securely
Place the item in its original packaging with all tags attached. - Ship Your Return
Send the package to our returns address (provided in your authorization email) using a trackable shipping method. - Notify Us
Reply to your authorization email with the tracking information once shipped.
Return/Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Elegance in Lace Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name, Color, Size]
Reason for Return/Exchange: [Please provide specific details]
Preferred Resolution: [Refund / Exchange for (specify preferred color/size)]
Contact Information: [Your Full Name, Email, Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Processing
Once we receive and inspect your returned item:
- Refunds are processed within 5-7 business days of receipt
- Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we ship your new item once the return is processed
- Standard shipping charges apply for exchange shipments
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and retaining proof of postage, as we cannot be responsible for items lost in transit.
International Returns
International returns follow the same process outlined above. Customers are responsible for any customs duties or international shipping fees associated with returns.
Contact Us
If you have any questions about our shipping or returns policy, our customer service team is here to assist you:
Email: [email protected]
Address: 2660 Friendship Lane, San Jose, US 95136
We typically respond within 1-2 business days.
Thank you for choosing Elegance in Lace. We appreciate your business and are committed to ensuring your complete satisfaction with our beautiful lace dresses.