At Elegance in Lace, we strive to ensure your complete satisfaction with our exquisite lace dresses. We understand that sometimes a garment may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process that reflects our commitment to your elegant shopping experience.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of the delivery date. Please note that all returned items must be in their original condition – unworn, unwashed, and with all original tags attached.
Non-Returnable Items
To maintain the quality and integrity of our delicate products, the following items cannot be returned or exchanged:
- Lace dresses with custom alterations
- Items marked as “Final Sale” or “Clearance”
- Intimate apparel for hygiene reasons
- Items that show signs of wear, damage, or have been washed
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return/exchange.
- Complete the Return/Exchange Request Form (template provided below).
- Wait for approval – Our team will review your request and send a return authorization email within 2 business days.
- Package your item securely in its original packaging with all tags attached.
- Ship the package to our returns address (provided in your authorization email) using a trackable shipping method.
- Notify us once you’ve shipped the return by replying to your authorization email with the tracking information.
Return/Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Elegance in Lace Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name, Color, Size]
Reason for Return/Exchange: [Please provide specific details]
Preferred Resolution: [Refund / Exchange for (specify preferred color/size)]
Contact Information: [Your Full Name, Email, Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days of receiving your return.
- Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
- Original shipping fees are non-refundable.
- For exchanges, we will ship your new item once the return is received and processed. Standard shipping charges apply for exchange shipments.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and retaining your proof of postage, as we cannot be responsible for items lost in transit.
International Returns
As we serve customers globally (excluding some Asian and remote areas), international returns follow the same process outlined above. Please note that customers are responsible for any customs duties or international shipping fees associated with returns.
Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team:
Email: [email protected]
Address: 2660 Friendship Lane, San Jose, US 95136
Our customer service team typically responds within 1-2 business days.
Thank you for choosing Elegance in Lace. We appreciate your business and are committed to ensuring your complete satisfaction with our beautiful lace dresses.